How long does it take to replace my item?

Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 7 business days. We will send you an email and SMS notification once completed.

Please expect to receive your replacement within the following time frame:

  • In Peninsular (West Malaysia) : 7 working days
  • In Sabah & Sarawak (East Malaysia) : 10 working days

How do I know if replacement has been processed?

You will receive an email notification stating that we are now processing the replacement for your order. You will also be given a new order number.