What are products shipped from overseas and how do I identify them on the website?
Overseas products are sold by sellers from outside Malaysia. You can identify an Overseas product by looking for "International Seller" or "Shipped from Overseas" stated on the respective product page.
In case of any doubt, feel free to reach out to our Customer Service.
What should I be aware of when buying Overseas Products?
For overseas product, kindly note the following:
- Warranty conditions vary by product, please check the individual product pages for details.
- The products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.
- As your order is sourced and shipped from our overseas sellers, the delivery time will be longer compared to an order from a local seller.
What if I want to cancel my Overseas Product?
Overseas products fall under the following cancellation policy:
- If your order has not yet been dispatched from the Seller: Cancellation is allowed.
- If your order has already been shipped by the Seller: Cancellation is not allowed. Exceptions might occur only if an agreement is reached with the Seller.
To request for a cancellation, please contact our Customer Service, who will assist you with your request.
Can I make changes to my Overseas Order after I have placed it?
- Changes to Address/ HP/ Name: Only allowed before the seller has dispatched the order, so that the new address can be taken into account before shipping. Note that sellers ship as fast as 24 hours from order placement so do ensure you communicate your revised address to us as fast as possible!
- Changes to Items in your Order: Unfortunately we cannot make this change! You may place a new order for your preferred items, then cancel your existing order, noting the Overseas Product Cancellation Policy.
- Changes to the number of Items in your Order:
- Decrease the number of items in your order: you may cancel any item in your order, noting the Overseas Product Cancellation Policy.
- Increase the number of items in your order: unfortunately we cannot make this change! You may place a new order for your additional items
- Changes to Payment Method: Unfortunately we cannot make this change! You may place a new order with your preferred payment method, then cancel your existing order, noting the Overseas Product Cancellation Policy.
To request for a change of your Overseas Order, please contact our Customer Service, who will assist you with your request.
What is the expected delivery time for Overseas Products?
Our online store do not guarantee or provide any specific delivery time for Overseas Products, but will try our best to avoid any prolonged issue, usually it will take longer time.
What happens within the promised delivery lead time?
Within the delivery time House Treasure 88 will provide to the customer all available information on the status of the order
What happens after the delivery time has elapsed?
House Treasure 88 will contact the customer with the option to raise a claim in case the order was not received within the promised delivery time.
Customers will have 7 calendar days to raise a claim in order to be refunded for their order. If no claim is raised within 7 calendar days then the order will be deemed received by the customer.
The claim for refund can be negated by the seller if a valid proof of delivery is provided within reasonable timeframe, and such proof shall be considered final.
What is the Returns & Replacement Policy for Overseas Products?
Returns due to customers’ change of mind are not allowed for these products.
“Change of mind” returns are defined as returns due to convenience only.
[For more about House Treasure 88 overall Returns & Replacement Policy, click here]
Are Overseas Products sold by House Treasure 88 covered by manufacturer warranties?
Manufacturer warranty may not be valid on Overseas products. We strongly recommend you to find out more about the claim process with the manufacturer/service center before making the purchase.
Please check the product’s page for details.