Change existing order
How can I cancel my order?
Cancelling an order is fast and easy with using our Communication tab in your Order page..
To use the Communication tab for Order Cancellation, you need to have placed the order with your House Treasure 88 member login (signup here if you don’t have an account) or if you used the guest check out for the order, please sign up using the email address used at the time the order is placed to be able to access the Communication tab.
Login to your account
1. Login your account and go to my Orders page, search and select your order with Order ID or in the Order list
2. Click on Start Communication to initiate your request for the order you selected, state with your Order Cancellation reason
3. Our team will response in communication tab as soon as possible within 24 hours to 72 hours
Note: Online cancellation can only be used within 1 hour after order is created and item you want to cancel is not shipped yet. If you want to cancel the order after 1 hour, please contact Customer Service to request for cancellation.
Should you have any issues/concerns, please feel free to contact our Customer Service.
What is the policy for order cancellation?
Before cancelling an order, please read and understand the following terms & conditions:
- House Treasure 88 cannot reverse a cancellation once it is completed. After cancellation, we cannot restore your order.
- Any vouchers, discounts, or promotions used in conjunction with a cancelled order WILL NOT be valid or re-validated for any subsequent order.
- We cannot guarantee that the price, availability, shipping fee, or any other element of a cancelled order will remain the same for any subsequent order.
- Your refund will be processed within 48 hours and will be credited to your account within 5 to 15 business days, depending on your payment method or financial institution.
- The refund amount will be the net amount paid (or store credit used) by you and will not include any voucher amount.
- In some cases, a cancellation cannot be processed online. Please contact our customer service if your cancellation is declined.
- The remaining order’s value after your cancellation has to fulfill the same conditions for discounts, promotions, or minimum purchase value that applied to the order. If not, the entire order may be cancelled.
Can I cancel an item or several items in my order?
Yes, you can cancel an item or several items in your order under the following conditions:
- Online cancellation is submitted within 1 hour after order is created.
- The item(s) you want to cancel has not been shipped yet.
- The remaining value after cancellation should still meet the conditions for discounts, promotions and or minimum purchase value.
- However, if after cancellation one or several items in your order, the remaining order’s value does not match our conditions for discounts, promotions or vouchers, House Treasure 88 will cancel the entire order. You can re-order the item(s) you want again.
Do I have to pay any extra cost for using online cancellation form?
Online cancellation form is free of charge.
How can I change delivery address/ phone number/ recipient for my existing order?
If you want to change:
- Phone number for your existing order
- Recipient for your existing order
- Delivery address for your existing order
Please send your inquiry to our Customer Service. We will contact you as soon as possible. However, the above changes are not applicable if status is in shipped.
If you want to change your account information or future order information, you can log in to your House Treasure 88 account and update in Profile Information.
Can I change my payment method after order has been made?
At House Treasure 88, we do not offer an option to change payment method for your existing order. Hence, we suggest you place a new order and cancel your existing order immediately by sending us a request to cancel order by contacting our Customer Service. We will help you cancel it.
Can I change items from my order after order has been processed?
Unfortunately once an order has been processed, no changes can be made. However, you may request to cancel your order by calling customer service.
I accidentally ordered duplicate items. What should I do?
Yes, you may call our customer service hotline to cancel a duplicate item. However, please bear in mind to give us a call as soon as you realize it as our merchants might have packed and shipped the items out.
I received an incomplete order, what should I do?
Please contact our Customer Service, so we can assist you promptly.
- If the missing item from your order is a gift/ bonus, we will push to deliver it to you soon.
- If the missing item from your order is a part of a product ,please return the item back to us in its original packaging, with full accessories and invoice.
Kindly read and follow our How to Return guide here.
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to exchange the items for you. Please notify our Customer Service immediately. We will contact you right away.
To assure prompt return resolution, please pack the item in its original package, with full accessories and buying invoice.
Kindly read and follow our How to Return guidelines.
I received damaged/ defective item, what should I do?
We apologize that your order was not received in its rightful condition. We understand your frustration concerning the state of your order upon its arrival. House Treasure 88 makes every effort to adequately pack your shipments to ensure the protection of the contents of your shipment. Please contact call our Customer Service for assistance with your damaged order.
Within how long should I inform House Treasure 88 about my damage/defective/incorrect item?
For faster process, we really appreciate if you could get back to us within 48 hours upon receiving a damage/defective/incorrect item. Your item will still be entitled for our 14-day return policy.
Please notify our Customer Service. We will assist you right away.
For more information How to Return guidelines.